Frequently Asked Questions

How do I use your product?

Our meal bases are easy to use. Simply add it during cooking like you would for pastes, soup bases and sauces. Follow the 3 Easy Steps on the back of the pack to create your healthy meals.

How are your product ingredients different from regular seasoning blends?

Our products are expertly crafted to only use ingredients that are healthy for you and nothing else because we believe in having flavours that put your health first.

There is no added salt, no added sugar and we use premium, natural plant-based ingredients including yeast, fruit and vegetable in our products that are not used in regular seasoning blends. Our products contain only whole foods and have absolutely no filler ingredients, preservatives or additives.

Isn't sodium required in our diet? Why no added salt?

We only require a relatively small amount of sodium for our body to function. Sodium is naturally present in many foods. The adequate intake is 460-920mg for adults and children 14-17yo, 400-800mg for children 9-13yo, 300-600mg for children 4-8yo and 100-300mg for children 1-3yo. However, the average intake is at almost double the recommended upper limit to reduce risks of chronic disease.


Excess sodium intake is linked with increased risks of high blood pressure (hypertension) which is a major risk factor for heart disease including heart failure, kidney disease, stroke, stomach cancer, osteoporosis and fluid retention (oedema). One teaspoon of salt (sodium chloride), approximately 5 grams, contains 2000mg of sodium.

We know you care about your health and we do too which is why all our meal bases have no added salt!

Why no added sugar?

Our products have no added sugar and free sugar - both are associated with increased risks of chronic disease. Free sugar includes added sugars (added forms of dextrose, fructose, sucrose, lactose, sugar syrups and fruit syrups) and sugars in honey and fruit juice.*

The WHO recommends limiting free sugar intake:
"In both adults and children, WHO recommends reducing the intake of free sugars to less than 10% of total energy intake (strong recommendation). WHO suggests a further reduction of the intake of free sugars to below 5% of total energy intake (conditional recommendation)"
Guideline: sugars intake for adults and children https://www.who.int/publications/i/item/9789241549028

*More information can be found on the Food Standards Australia New Zealand website: https://www.foodstandards.gov.au/science-data/monitoringnutrients/ausnut/foodnutrient/Determining-the-amount-of-added-sugars-and-free-sugars-in-foods-listed-in-the-AUSNUT-201113-dataset

Why do you not use potassium chloride?

Potassium chloride is a sodium chloride (salt) substitute. However it comes with a certain degree of unpleasant bitter and metallic taste. We strongly believe that flavours can come naturally from herbs, spices, fruit and vegetable. This aligns with healthy dietary patterns such as the Mediterranean and DASH dietary patterns which are associated with reduced risks of chronic disease.

Furthermore potassium chloride may not be suitable for individuals who are are susceptible to high potassium in their blood (hyperkalaemia) such as those with kidney, heart conditions or on certain medications. So for all these reasons we have chosen to not use potassium chloride in our products.

What is the potassium content?

Yeast, fruit, vegetable, herbs and spices naturally contain potassium. Potassium content of:

  • Thai Green Curry Meal Base per 6.25g serve is 98mg and 1563mg per 100g
  • Korean Bibimbap Meal Base per 6.25g serve is 101mg and 1612mg per 100g
  • Vietnamese Pho Meal Base per 6.25g serve is 80mg and 1283mg per 100g

The back of pack recipes are designed to help you meet 2.5 serves of vegetables in each meal. For those that are required to restrict their potassium intake, please consult your health professional such as peeling and boiling vegetables beforehand to leach out some of the potassium.

Where are your products produced?

We blend and pack all our products in Australia.

Can I buy your products in store?

Yes, you can go to our Store Locator to find your nearest stockist. We are working to increase our stockists at the moment and thank you for your patience. If there is a particular store you want to find us in feel free to let us know through social media or email hello@heartfulflavours.com

In the meantime you can also purchase directly from our website.

How long do your products last?

Each product is labelled with a best before date. Make sure you store your products in a cool, dry place. Dry blends maintain their quality for 12 months.

Do you offer samples?

As a small early-stage food startup we currently cannot provide samples. However, we do provide the option to purchase individual packets and a "Heart & Taste Buds Will Thank You" Guarantee. Please refer to our Refund Policy.

Are your products gluten-free?

Our products do not use any ingredients that contains gluten, however we cannot guarantee our products are gluten-free as they are made in a facility that handles ingredients containing wheat and gluten.

Are your products suitable for vegans?

Yes, all our ingredients are 100% plant-based. Therefore, they are suitable for vegans or anybody on a plant-based diet. All of our products come with nutritionally balanced recipes on the back-of-pack including plant-based protein source options and the specific nutrition information.

Are your products suitable for people with allergies?

Any allergens in our products are clearly declared in the ingredients list. However, we cannot guarantee they are 100% free from any allergens as our products are made in a facility that handles various allergens such as peanuts, tree nuts, soy and wheat.

Are your products suitable for children?

Yes, our products contain all healthy ingredients and are suitable for all ages.

I have not received my confirmation email yet?

Please ensure you have checked your all folders in your inbox, including spam and junk folders. If you are still cannot locate the confirmation email, please email us at hello@heartfulflavours.com, and our team will be happy to help you out.

How long does shipping take?

Please refer to our Shipping Policy.

What if I want a refund, replacement or store credit?

If you are not happy with your order, please contact us at hello@heartfulflavours.com so we can make it right! We offer a "Heart & Taste Buds Will Thank You" Guarantee. Please refer to our Refund Policy.

What if my order has not arrived yet?

Please check the shipping status of your order via the tracking number and refer to our Shipping Policy to check the delivery time frames that correspond to your postal address. If you still have issues, please contact us at hello@heartfulflavours.com

Do you ship internationally?

Yes, we ship to various countries. Please refer to our Shipping Policy and upon checkout you can select your country location and see shipping fee details.

What if the product I want is out of stock?

You could try to purchase an alternative pack option. Otherwise, please feel free to email us at hello@heartfulflavours.com.

I have a media enquiry, who should I talk to?

All media enquiries will need to be emailed to hello@heartfulflavours.com, and our team will be in touch with you.